Your visit

At Barg Family Clinic, we aim to be as flexible as possible with your appointments. Whether you’re a new patient or if you’ve been seeing us for decades, know that we value your time and that we’ll meet your needs as best as we can.

Clinic hours

Exam appointments

We schedule patient visits beginning at 7 AM Monday – Friday. Our final appointments are scheduled at 4 PM each day. Although we make every effort to see each patient at their scheduled time, we may need to see some patients immediately due to severe illness that requires immediate attention. If this should happen while you are at the clinic, we will update you regarding any delays and ask that you please understand that we will be with you as soon as possible.

Occasionally, you may notice that patients are not called in the same order they’ve arrived. Please don’t be alarmed – many patients are at the clinic for reasons other than a medical visit such as to have lab samples collected or a follow up x-ray.

Annual Wellness

Annual wellness exams are an important part of your healthcare and serve many purposes. In most cases, these visits will be covered by your health insurance carrier at little or no cost to you. If you’d like to schedule an annual wellness exam, please contact the clinic. These visits can also be scheduled while at the clinic for another visit – just ask to speak with our scheduler and they’ll be happy to assist.

Rescheduling your appointment

We understand that sometimes it’s necessary to reschedule an appointment due to circumstances beyond your control. If that should happen, we ask that you kindly contact us at least 24 hours prior to your scheduled time and we’ll be happy to reschedule your visit. Should you fail to attend your appointment without contacting us, there will be a $50 fee charged to your account.

Lab work

If your doctor has recommended lab work either before or after a visit, no appointment is needed. Simply come to the clinic Monday – Friday between 8 AM and 11 AM or 1 PM and 3 PM and notify the front desk. 

Injections

If your doctor has recommended an injection either before or after a visit, no appointment is needed. Simply come to the clinic Monday – Friday between 8 AM and 11 AM or 1 PM and 3 PM and notify the front desk. 

Arriving at our clinic

New patients

Please arrive 30 minutes before your appointment. This gives you time to fill out your new patient forms before you see your doctor. Or if you prefer, you can download the forms here on our website, print them, fill them out ahead of time, and give them to the receptionist when you check in. In either case, bring your insurance card with you when you come.

Current patients

Please arrive 15 minutes before your appointment. If any personal or insurance information has changed since your last visit, please tell the receptionist when you check in. This lets us update your records, and file your insurance with the right carrier.

Medication refills

If you need a prescription refill, just call our office to let us know. Please give us two business days to approve your request and to add any medications. 

Hospitalization

If you need to be hospitalized, your physician here will contact the hospital, and explain your situation before you’re admitted. The doctor at the hospital will take care of you once you’re there. This includes ordering any tests, giving you any medicine, monitoring you, and keeping your physician updated on how you’re doing.

Once you’re discharged from the hospital, you’ll keep seeing your physician here at Barg Family Clinic as you did before.

Insurance and Patient Accounts

Payments for services

When you are here for an appointment, we are happy to file a claim for your visit with your health insurance. To help us do that accurately please be sure to bring an up to date insurance card and also be prepared to remit any co-pays, co-insurance or deductibles due for the services rendered. We accept cash, checks and major credit cards (Visa, Mastercard, Discover, and American Express).

Billing

The Barg Family Clinic has contracted with EngageMED, Inc. to file your insurance claims and maintain your patient account. If you have any questions about your claim, your account, a bill you’ve received for services rendered here at the clinic or if you’d like to pay an open balance please contact their customer service department between 8 AM – 4 PM  Monday – Friday. They can be reached by calling (501) 224-1690.

Clinic Policies

Payments/Billing Office

Payment for services received is expected at the time of service unless other arrangements or payment plans have been set up.

If you have a question regarding you Barg Family Clinic Bill, please contact the business office at 501-224-1690. Questions regarding bills from laboratories such as Quest Diagnostics or LabCorp must be addressed with those companies specifically. We do not have access to their billing policies or patient accounts. 

Communication

Barg Family Clinic employs a variety of methods to stay in touch with our patients. We will make every attempt to return all calls same day (when called before 3p.m.)

  1. Sign up for the Follow My Health Patient Portal to access detailed information about your healthcare visits and to send a message to your provider. Please see our front desk to get signed up.
  2.  Follow Barg Family Clinic on Facebook: https://www.facebook.com/BargGrayFamilyClinic

Referrals

We wil happily refer you to spcialists based on your medical condition(s). Please allow five (5) business days for the office to sumet your referal to the referring provider or facility. If you need information on an already submitted referral, please call 1-833-733-3741 (EngageCONNECT).

No Show/Cancellation Policy

We use a variety of methods to confirm your appointment 1-2 days prior to your appointment. IF you are more than 15 minutes late for your appointment, your time slot is no longer gauranteed. We will make every effort to reschedule your appointment the same day. IF you miss an appointment or have not provided at least 24 hours notice of cancellation, you will be charged a “no-show” fee. Our “no-show” fee is $50. Please note, there is a $50 “no-show” fee for missed appointments that were scheduled on the same day. 

Medication Refill Policy

We encourage our patients to request refills at their regular appointments. Please do not wait until you are out of a medication to call the office for a refill request. Please allow 72 hours (3 business days) for your prescription to be refilled.

Controlled substance refills- We do not refill controlled substances over the phone as these refills require an office visit. NOTE: Prescriptions that require a prior authorization may need additional processing time. 

Forms and Letters Policy

For any forms or letters that require provider documentation, please drop them off at the office after you complete your portion of the form. We are unable to accept responsibility for any forms that are left at the office without a name and valid date of birth. Please note that some forms may require you to be sen by a provider before completion. In this case you will be asked to schedule an appointment. There is a $25 fee for all forms that do not require an office visit. This fee must be paid prior to form completion. Please allow five (5) business days for the office to complete your from request.